Terms of Service

Tutors create and publish their ads freely on Superprof following the simple process provided on the site that can be found by clicking on: Tutoring Jobs, on the home page menu. Each member can publish up to 5 ads, either by grouping them into broad subject categories (e.g., arts, sports, sciences) or by creating a separate ad for each subject. Each registered teaching ad must be completely different from all others and must have a unique title in order to avoid referencing issues on Google.

Any tutor placing an online ad on Superprof must exclusively publish information, content, photographs and videos that belong to them and of which they hold the rights. The listing must not contain information that is incorrect, illegal or likely to mislead the recipient. The fees advertised in the ad must be accurate and the tutor must not change their fee once connected with a student through the platform.

The ads must not contain the contact details of the tutor: address, phone, email ... under penalty of having their ad suspended and may even be denied access to the site.

Tutors are committed to being perfectly transparent about their lessons and their references. Superprof will not be held responsible for any erroneous information provided by tutors. It is the student's responsibility to verify the information provided by the tutor on their listing and to notify Superprof as soon as possible if this information proves to be inaccurate.

The publication and distribution of advertisements is free for tutors. Tutors who wish can subscribe to the Premium Subscription, through which their ads are given higher visibility for one year at a rate of $99. This offer is automatically renewed each year from the account provided. Starting from the first day of subscription, the tutor can cancel the automatic renewal of the Professional Pass and suspend their subscription without justification by contacting Superprof with an advance notice of 5 business days before the date of the next charge: contact

Please note that updating payment information will terminate any promotional offer that you are benefiting from. If you need to update your payment information and wish to remain subscribed to a promotional offer, please get in touch with our customer service team.

If you do not have a review from a student already on Superprof, we require you to offer your first session for free. This does not have to be a formal lesson, but more a short class reserved for getting to know the student, understanding their aims and objectives and agreeing on a teaching plan that works for both parties. 

All new tutors to the platform are required to offer students a free first session, which will be communicated explicitly in their adverts (« 1st lesson free »).

Failure to respect this policy may lead to your advert being temporarily suspended or removed indefinitely from the platform.

The duration of this free session will be set at 1 hour by default but can be modified. The session must be at least 30 minutes and the specifics of what is included in the free session should be laid out clearly to students before booking the class.

Only tutors who have reached at least Super Tutor status can opt out of this policy. This requires at least 4 recommendations and 1 review, an uploaded diploma/qualification, and a response time of fewer than 24 hours.

The tutors contact information is never sent to students except in the case where the teacher accepts a lesson request, thus indicating that they wish to send their contact information to the student to organise the first class.

All pages of the site are secured by the HTTPS protocol and navigation between pages is encrypted. All member information and data are encrypted. No banking data is ever kept by Superprof.

Superprof does not sell or rent any information or data about its members.

After consulting teaching ads, students can get in touch with tutors they have selected. They then send a lesson request and message to all or as many tutors that match their needs. These messages must not contain any contact details and must limit contact to the Superprof website. i.e neither telephone numbers nor e-mail address’ nor Internet address are permitted in lesson requests.

A message containing any of this information will automatically be deleted and the student may still be charged for management fees without guarantee of connecting with the desired tutor(s).

In order to send lesson requests to selected tutors/teachers, a fee of $49 must be paid by the student (this is the Student Pass) for the monthly subscription. Your initial payment will only be fully processed once you have received an accepted request from a tutor. It might, however, be held by your bank to guarantee payment in case of an accepted request.  

The Student Pass is $49/month and allows students to message as many tutors as they wish during the period of subscription. The subscription is renewed automatically each month but the student can cancel the subscription at any moment through the student's account settings on their dashboard. The subscription needs to be cancelled before the date of automatic renewal in order to avoid being charged for the next month of subscription. 

If several of the selected tutors accept a lesson request, the student will still only pay the student fee of $49 once and thus will be able to choose the tutor they prefer.

Once a lesson request is accepted by a tutor and the contact details are transmitted to the student, Superprof will not be able to refund to the student pass. The student can only be reimbursed if, due to the fault of the tutor, no lessons have taken place, including any free lessons. Proof will be requested that the tutor cancelled the lesson in order to be able to reimburse.

If the student is able to provide proof which confirms the unavailability of the tutor, Superprof will reimburse the initial month of the Student Pass, however, subsequent monthly payments will not be refunded as these remained of responsibility of the student to cancel.

In the case that a tutor has refused to give lessons because the student has asked them to complete homework, coursework, exams, or other work on the student’s behalf, a refund will not be given to the student. 

If the tutor that a student initially contacted is not available and unable to accept the lesson request, the student will automatically be rematched with other tutors that meet the same criteria as the student’s initial search. The student will be notified if the tutor that they have been rematched with is available to give them lessons. If the student agrees to take lessons with the rematched tutor, then the student simply has to select ‘Discuss’ from the tutor’s message in the messaging centre from their Superprof dashboard. The student will then be able to contact the tutor in order to begin lessons. Clicking ‘Discuss’ will automatically trigger the monthly subscription for the Student Pass. 

In the event that a student wishes to take multiple hours with one tutor, they might opt to plan packs of lessons (either 5 hours or 10 hours). Once a pack is accepted, the student will be immediately debited the full amount for the pack. The tutor will receive 50% once the first lesson has been booked and completed, and the other 50% when all hours of the pack have been used. The only exception is for Ambassador tutors who receive 100% of the pack payment after the first lesson. Please note that you must plan and complete all hours within a lesson pack via the platform in order for the payment to be received successfully. In case a lesson pack is not completed, the tutor is required to refund the student outside of the platform for the remaining hours of incomplete lessons.

In the event that a lesson does not take place and the payment has been transferred to the tutor, it is the tutor’s responsibility to refund the student directly.

PayPal is currently the only method that is supported for receiving payments via Superprof.ca. Our site is for users in Canada where PayPal payments from businesses are accepted. We do welcome tutors from other countries to advertise on our site but it is their responsibility to ensure they can receive payments via PayPal where they are located if they want to be paid directly on the platform.

1. General

Superprof (whose registered office is at 85 rue d'Amsterdam Paris, France) (“Superprof”, “we”, “our” or “us”), acting as data controller, is committed to protecting and respecting your privacy. This notice (“Privacy Notice”) is designed to tell you about our practices regarding the collection, use and disclosure of information that you may provide via this website or the (“Platform“).

This Privacy Notice (together with our Terms and Conditions) establishes the basis on which any personal data we collect from you, or that you provide us, will be processed. Please read the following carefully to understand our policy and practices regarding your personal data and how it will be administered and stored.

2. What information do we collect and how long do we keep it?

We may collect and process the following personal data:

2.1. The information you provide us with

The information you give us may include:

You may give us information, including information that can identify you (“Personal Data“), when you use our Platforms, by filling in forms on the Platforms (such as the sign-up form), when you enter into any of our competitions, promotions or surveys, when you correspond with us by phone, e-mail or otherwise, and when you report a problem with our Platforms. Superprof is vigilant about the security of the members of the platform as well as information relating to the identity and means of payment of each of its members.If we notice a payment incident, a member of our team may contact you to verify your identity.

For the protection of your data, we use a Captcha service on our site. This service is deployed in order to verify entries on our site and to differentiate whether these are made by a human or automated robots. This measure allows you to use our site safely and to protect your account from spam. In order to benefit from this protection, an analysis is carried out and certain information is assigned (eg your IP address). Data processing is GDPR compliant. For more information about Google's privacy policy, visit: https://policies.google .com/privacy?hl=en.

The information you give us may include:

2.1.1. Mandatory information required to register for the service we provide on our Platforms or to access other services provided by us, including your name, email address, date of birth, gender, mobile phone number, IP address, Skype / Hangouts ID and password are required. All these fields are mandatory. Superprof will not be able to provide you with the services offered on our Platforms if the required information is not provided, consequently, you will not be able to register for a user account on our Platforms

2.1.2. A photograph;

2.1.3. A postal address;

2.1.4. Details of your qualifications;

2.1.5.Your mini-portfolio;

2.1.6. A record of any correspondence between you and us;

2.1.7. A record of any requests you have made or related ads you have placed with or through our Platform;

2.1.8. Accounting details or financial transactions including transactions carried out through our Platform or otherwise. This may include information such as your payment card or bank account details, details of lessons that you have offered through our Platforms;

2.1.9. Details of your visits to our Platforms and the resources that you access;

2.1.10. Your replies to any surveys or questionnaires, such as your reviews on the lessons you have shared with other members of our community. Such information may be used for analytic & user understanding purposes;

2.1.11. Information we may require from you when you report a problem with our Platform or our service, such as the subject of your request for support;

2.1.12. Location information when you have given consent to the collection and processing of this data;

2.1.13. Certificates and other documents that you have agreed to provide to us.

2.2. Information we collect automatically

2.2.1. If you sign up via the social media authentication method, Superprof will access certain Personal Data (e.g. first name, last name, picture, email, number of Facebook friends, etc.) on your social media account pursuant to the applicable terms and conditions of these social media platforms. We may also collect some of your Personal Data when you interact with third-party social media features, such as the “Like” functions.

2.2.2. With regard to each of your visits to our Platforms we may collect, in concordance with the applicable laws, and your consent where required, information related to the devices you use and the networks you are connected to when using our services. This may include the following information: your IP address, log-in information, browser type and version, browser plug-in types and versions, operating system and platform, advertising identifier, information about your visit including the URL clickstream to, through, and from our Platform, products you viewed or searched for, download errors, length of visits to certain pages, page interaction and any phone number used to call our customer service department. We collect this information through the use of various technologies including cookies.

2.2.3. We also collect aggregated information regarding your activity on our Platform (such as the number of lessons offered, your message response rate, etc.). Such information may be published on your public profile on our Platform.

2.3. Data retention

Your data will be retained and secured indefinitely unless you explicitly request the complete deletion of all your data. To do so, please send an email to hellocanada@superprof.com entitled Data Deletion.

3. How do we use the information we collect from you?

We will use the information we collect:

4. Who are the recipients of the Information we collect from you and for which purposes?

4.1. When you use our services, some information about you is shared with the members of our communities, either on your public profile or during the request process (e.g. we give your telephone number to the members with whom you will have a lesson with).

4.2. We may receive and send information about you, including your Personal Data, if you use any of the platforms we operate or from other Superprof entities and affiliates, for the purposes outlined in this Privacy Notice.

4.3. We are also working closely with third parties which may be the recipients of your Personal Data such as:

4.4. We only share your Personal Data with any of these third parties in the following cases:

4.4.1. Where it is necessary to involve a third party service provider, for the performance of any contract we enter into with you in order to facilitate or extend our services (e.g. if we charge you any fees or collect any money from you in relation to any services on the Platforms);

4.4.2. As part of the request process and in order to provide the services, information such as your name, photography, mobile phone number and/or email address, may be displayed on the Platforms and/or passed on to tutors (if you are a student) or a students (if you are a tutor);

In signing up to use Superprof, you also consent to the use of re-matching. That is, in the event that a student lesson request is not responded to within 48 hours, this lesson request will automatically be sent to other tutors that;

This same process will take place 72 hours after failing to get a response from a tutor. Students will be notified by email if/when this happens. Tutors will be notified by SMS and email if/when they receive a lesson request that was not intended for them initially. Please note that if a tutor accepts this lesson request, contact details of both parties will automatically be exchanged.

As a student, if you are not comfortable with your lesson request being sent to new tutors automatically, or as a tutor, if you do not wish to receive applications that were not originally intended for you, you can disable this re-matching service by emailing us at hellocanada@superprof.com and asking to stop the Superprof re-matching.

4.4.3. As part of our rating system, the reviews you write will be published on the Platforms. The reviews including your abbreviated name and photography are visible to all visitors of the Platforms;

4.4.4. We use analytics and search engine providers to assist us in the improvement and optimization of our Platform;

4.4.5. It is explicitly requested by you (e.g. with when using social media authentication methods);

4.4.6. We may distribute parts of our Platforms (including the lessons you have posted) for display on our business partners’ websites through API or widgets. In these cases, some information from your public profile may be displayed on these websites;

4.4.7. Superprof may also disclose your information if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to (i) respond to claims asserted against Superprof, (ii) to comply with legal proceedings, (iii) to enforce any agreement with our users such as our Terms and Conditions and our Privacy Policy, (iv) in the event of an emergency involving the danger of public health, death or physical injury to a person (v) in the framework of investigation or (vi) to protect the rights, property or personal safety of Superprof, its members or others ;

4.4.8. In the event that we sell or buy any business or assets, in which case we may disclose your Personal Data to the prospective seller or buyer of such business or assets; and

4.4.9. If Superprof or all or part of its assets are acquired by a third party, in which case Personal Data held by it about its members will be one of the transferred assets.

4.4.10. You authorise us to use your name, your profile picture, your content as part of commercial, sponsored, or related content that we distribute or promote. We do not transmit your content or information for resale to any third party. 

4.5. In accordance with applicable laws and where required with your consent, we may combine information about you, including your Personal Data and cookie information, we send to and receive from our business partners. We may use this information and the combined information for the purposes set out above.

4.6. We draw your attention on the fact that if you decide to share your information, including Personal Data, with us through our business partners’ connecting services, any of our business partners’ privacy policies and/or notices may also be applicable to you, in addition to this Privacy Policy. We do not control the collection and/or the processing of your information eventually made by our business partners on their own platforms.

5. How do we use and moderate your messages?

5.1. We may review, scan, or analyse the messages you exchange with other members of our community through our Platforms for fraud prevention, service improvement, customer support purposes, enforcement of the contracts entered into with our members (such as our Terms and Conditions). For example, in order to prevent the circumventing of our online search engine, we may scan and analyse messages sent through our Platforms to check that they do not include any contact details or references to other websites.

5.2. We will never scan or analyse your messages with other members of our community for commercial and advertising purposes. We may use automated methods to carry out the moderation of these messages, but no automated individual decision-making is performed in this regard.

6. Targeted ads on social media platforms and our communications sent by e-mail and/or text messages

In accordance with applicable laws and where required with your consent, we may use the information you give us on our Platforms for electronic direct marketing purposes (e.g. (i) receiving our newsletters, invitations to our events or other communications that we think may interest you or (ii) serving you with targeted advertising on social media platforms or third parties websites).

For electronic marketing communications: You can withdraw your consent at any time by (i) unticking the relevant box in your member account, (ii) clicking on the unsubscribe link we provide in each Superprof communication sent to your attention or (iii) contacting us using the contact details provided in section 12 below.

For targeted ads and content:

7. Is your Information being transferred? How and where?

In principle, we store the Personal Data that we hold about you in the European Union (“EU“). However, since for example some of our service providers are based in countries outside of the European Union (“third countries”), we also transfer some of your data to third countries. This may include third countries where the European Commission has not taken the decision that such third country ensures an adequate level of protection (for example the United States). In that case, we ensure that the transfer is performed in accordance with the applicable legislation and that appropriate safeguards have been put in place (especially standard contractual clauses as issued by the European Commission) in order to guarantee a sufficient level of protection of individuals’ private life and fundamental rights.

By sending a request to the Group Data Protection Officer ( hellocanada@superprof.com ), we can provide you with the details regarding such appropriate safeguards (for example, the standard contractual clauses issued by the European Commission).

8. What are your rights in respect of your personal data?

8.1. You are entitled to receive a copy of your personal data that is in our possession (your right of data access).

8.2 You may request the deletion of personal data or the correction of inaccurate personal data (your right to erasure and rectification). Please note that we may keep certain information concerning you, as required by law, or when we have a legal basis to do so (e.g., our legitimate interest to keep the platform safe and secure for other users).

8.3 You have the right to object at any time (i) to the processing of your personal data for the purpose of direct marketing, or (ii) to the processing of your personal data for other purposes on grounds relating to your particular situation (your right to object to processing). Please note that in the latter case, this right only applies if the processing of your personal data is based on our legitimate interest.

8.4 You have the right to restrict the processing of your personal data (your right to restriction of processing). Please note that this only applies if (i) you contested the accuracy of your personal data and we are verifying the accuracy of the personal data, (ii) you exercised your right to object and we are still considering, as foreseen by the applicable law, whether our legitimate grounds to process your personal data in that case override your interests, rights and freedoms; or (iii) your personal data has been processed by us in an unlawful way but you either oppose the erasure of the personal data or want us to keep your personal data in order to establish, exercise or defend a legal claim.

8.5 You have the right to receive and/or have us transfer to another data controller a subset of personal data, that concern you and that you provided us with, and which we process for the performance of our contract or because you previously consented to it, in a structured, commonly used and machine-readable format (your right to data portability).

8.6 To exercise your rights, please contact the Group Data Protection Officer (see under Article 12).

8.7.You also have the right to make a complaint to the relevant data protection supervisory authority or to seek a remedy through the courts if you believe that your rights have been breached.

9. Confidentiality of your password

Where you have chosen a password which enables you to access certain parts of our Platforms, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

10. Links to other websites and social media

Our Platforms may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy practices and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites.

11. Changes to our Privacy Policy

Any changes we may make to our Privacy Notice in the future will be posted on this page. Where appropriate, we will notify you or seek your consent. Please check back frequently to see any updates or changes to our Privacy Policy.

12. Contact & Data Protection Officer

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your Personal Data, please use one of the following means:

Superprof

c/o Data Protection Officer

85, rue d'Amsterdam

75008 Paris (France)

Version dated 25 May 2018

By connecting to their dashboard, Superprof members can control their messages and ads.

The dashboard allows you to manage your profile information, adverts (add, delete, edit) and connect with tutors or students.

Tutors are required to respond as quickly as possible and to all students who have made requests. Without an answer, tutor adverts may be suspended until they have taken the time to answer their students.

Superprof reserves the right to filter these messages and directly contact the sender if it is deemed spam or messages do not match the purpose of the site.

Superprof reserves the right to keep and delete the exchanged e-mails.

Superprof reserves the right to make changes to the services offered by the site where tutors or students can expect any compensation.